Questions need answers.


Q. Why is decorahh! less expensive than hiring Panageries?

faq-exclamation-newBasically, there are three stages to any interior design project…“plan, design, and execute.” If you were a Panageries client, all three stages would be handled for you. But, by becoming a decorahh! client, YOU are accomplishing the first and last stages (with help, of course) and looking to our professional expertise for the “design” stage. We do less. You do more. And that’s how you realize the cost savings. You’ll get the same amazing interior décor, only at a fraction of the cost of full service design.

Q. What's included in the fee?

faq-exclamation-newThe design fee includes the price for the custom design of your room. A floor plan, furniture tear sheets, and a detailed “how-to” are included on a handy little décorahh! drive. You’ll also receive samples and swatches…everything needed to make your room a reality. Any purchases you make (i.e. labor, materials, furniture, accessories, etc.) are at an additional cost. We make selections for you based on the budget you give us.

Q. When do I pay?

faq-exclamation-newOnce your form has been evaluated and approved, you’ll receive an email with the good news and a link to PayPal for payment in full. You’ll then receive a confirmation email of your payment receipt along with a personal login to begin your online Inspiration Profile!

Q. When I purchase a room, if I change my mind about which room I'd like to do is that ok?

faq-exclamation-newYes, as long as you've not already sent us your completed Inspiration Profile. Once you have submitted your profile, you must stick with your original room. However, if you change your mind beforehand we will evaluate the square footage and room type to verify that the pricing matches the original order. Keep in mind you can always purchase another room!

Q. If I miscalculate my square footage will I need to pay more?

faq-exclamation-newOnce we've received your completed Inspiration Profile, we will check to make sure that the dimensions of your floor plan align with the square footage you've paid for. If they don't, we will send you a link to PayPal for the difference in the design fee.

Q. Can I cancel my order?

faq-exclamation-newOnce we've begun the process of designing your room, your order cannot be cancelled. As long as we haven’t emailed you confirmation that your Inspiration Profile has been received, we are happy to issue a refund minus a service charge of $75.

Q. Does someone in your office help me measure properly?

faq-exclamation-newNo, but no worries! Your Inspiration Profile will provide detailed instructions on how to measure your room and the furniture pieces you want to keep. It will walk you through the process step-by-step.

Q. Can you work with existing furniture or other items I want to keep?

faq-exclamation-newCertainly! We will do our best to work with your family heirlooms, favorite pieces and those things you just can't bear to let go. In some cases the things you want to keep may not be right in style, dimension or fabric, so we may present you with an option to replace, refinish or recover the piece as needed.

Q. How do you understand my style without visiting my home?

faq-exclamation-newAs part of your Inspiration Profile, we give you a detailed questionnaire that addresses your likes and dislikes. Your answers along with the inspiration you gather helps us fully understand your style. The questionnaire is our only form of getting to know you. So the more detailed your answers, the better we can create the room of your dreams.

Q. What if I make a mistake in measuring my room or my furniture?

faq-exclamation-newWe rely on your measurements, so any miscalculation on your part is not our responsibility. If you feel you need assistance, ask someone you trust to help you.

Q. What if I want to add or change information I've already submitted?

faq-exclamation-newIf you have not received notification that your Inspiration Profile has been received, you can email us the information and we will make changes accordingly. However, if we've already started your design, we may not be able to make the changes, or there may be an additional fee. That is why it’s so important to submit accurate information at the beginning.

Q. What if I want to make changes to my room after I've received my package?

faq-exclamation-newWe work very hard to create the room of your dreams. However, if there is something you would like to change, you have up to 30 days from receiving your package to make 3 individual change orders. (ie: 1. change sofa, 2. different rug, 3. alternate paint color)

Q. If I decide to do another room, will my information be filed to coordinate my rooms together?

faq-exclamation-newYes! We will keep all your information and specifications on file to ensure the room designs work together in harmony.

Q. When will I receive my design?

faq-exclamation-newYou will receive your package within approximately 6-8 weeks from the time your Inspiration Profile is submitted.

Q. What if I have a question about my design?

faq-exclamation-newIf you have additional questions after receiving your package, we will be available via e-mail at no charge for 30 days. If you decide you need additional design assistance, we are available by phone at a rate of $175/hour.

Q. Once I get my design how do I make it happen?

faq-exclamation-newWe will provide you with all the vendor information you need to make purchases, as well as instructions on how to get the work done. It will be up to you to decide if you want to hire painters, wallpaper hangers, etc. or if you prefer to do the work yourself. All of the instructions will be provided on your décorahh! drive.

Q. Can I give décorahh! as a gift?

faq-exclamation-newdécorahh! makes a great gift!
Simply contact us and we'll send you a link for payment.

 

Don’t see your question? Feel free to contact us for more information.